Postage and packing

Our postage and packing prices are based on the size and weight of your order. You will be given a choice of postage options at the checkout for smaller orders but for heavier orders or those containing prints larger than A4 size we will use Royal Mail's 'Special Delivery' service.

Delivery Times

If products are listed as 'In stock' we will aim to dispatch them within 2 working days of receiving the order. If printed products are listed as 'Available to order' we will order them from the printer and will aim to dispatch them within 7 working days of receiving your order. If hand made items are listed as out of stock, please contact us and we will do our best to meet your requirements.

Returns

If you receive an incorrect or damaged item from us please return it to us within 15 days of receipt for a refund or exchange. Where you are returning a product due to an error by Martell Designs we will refund your return postage costs to you. Unwanted products must be posted to to us within 15 days of receipt with the full amount of postage prepaid. You will not be able to cancel if the goods are damaged or marked in any way or have unreasonable wear or are otherwise not in a condition consistent with your having taken reasonable care of them or if you are not able to return the goods with all packaging. If you wish to exercise your right to cancel then you can do this by letting us know us via the contact page and we will give you a return address for any items that have already been sent to you.